PITCH+
HOW CAN YOU LOOK AFTER SAM AND ELLIE?
Sam and Ellie were on the first day of their touring holiday in North Wales. They had planned a series of pre-booked caravan sites to make the most of the scenic coastline and countryside. Having arrived at their first site and settled into their designated pitch, they locked up and headed out to enjoy the local area.
When they returned, two hours later, they found significant damage to one side of the caravan. The bodywork had been dented and split, and they could no longer secure the caravan properly.
Sam and Ellie spoke to the site manager, who advised one of the staff members had accidentally collided with the caravan while manoeuvring a quad bike used for site maintenance. The employee, new to the role and unfamiliar with the vehicle, had misjudged the distance and driven into the caravan.
The damage meant they would be unable to secure the caravan. It could not be towed and had to be recovered on a flatbed truck. So, continuing their trip to other sites was no longer possible and their journey was over before it had begun. They would have to cancel the remainder of their holiday and pursue a claim against the site owner for the repair and additional costs they would incur.
PROTECTING CUSTOMERS LIKE SAM AND ELLIE
With close to 1 million touring and static caravans in the UK, owners like Sam and Ellie face a range of legal and operating risks. Pursuing claims for damage or issues with contracts can be time consuming and complicated.
Sam and Ellie were able to turn to their dedicated caravan and leisure home owners’ legal protection insurance, called Pitch Plus, to obtain the help and advice they needed to be able to pursue the site owner and recover their losses including the considerable costs of having their caravan recovered. From professional legal advice to having someone on their side throughout the claim, Pitch Plus helped to remove the additional stress and financial impact they faced while trying to get their caravan back on the road.
Pitch Plus provides legal protection to owners of touring and static caravans, motorhomes, leisure and park homes covering them to pursue or defend contractual and site owner disputes and to defend criminal prosecutions in relation the ownership or use of their caravans.
Addept Insurance’s Pitch Plus provides tailored limits of cover to meet the needs of your customers for advisors’ costs to:
Pursue or defend a legal action for breach of a contract for buying goods or services in connection with the caravan and leisure home, including the purchase or sale of the caravan or leisure home and a contract over the site the caravan or leisure home occupies.
Defend a criminal case arising from the ownership or use of the caravan or leisure home.
Pursue claims for uninsured losses or injury.
Available on an add-on basis to a core caravan, leisure home, motor or park home insurance policy.
Access to 24/7 legal advice and assistance helplines.